Last updated: January 30, 2017
Anovia Payments Pty Limited ABN 54 615 109 585 (“Anovia”) believes it is important to protect and respect the privacy of its customers and users. Anovia is bound by the Privacy Act 1988 (as amended) and the Australian Privacy Principles (collectively, “Privacy Law”). This Privacy Policy describes Anovia’s policies and practices on the collection and use of your personal and corporate information when you register for and use any of Anovia’s products and services (collectively, the “Services”), and other requirements as set out in the Privacy Law.
In order to use the Services, Anovia requires certain personal and corporate information. Anovia collects corporate information, including your company name, website, email address, type of business, bank account and ABN. Anovia also collects personal information such as your name, email address, telephone number, address, and date of birth.
The information Anovia collects (whether personal or corporate) is collected in one or more of these ways:
Anovia collects personal and corporate information for the purpose of providing you with the Services and a high level of customer service.
Any communication with Anovia (regardless of mode) is recorded and stored in order to provide service references, ensure compliance with Anovia’s service standards and to assist in Anovia’s staff training and development initiatives.
When Anovia collects your personal or corporate information, it uses that information to:
Where Anovia discloses your personal or corporate information to third parties, it is solely for the purpose of such third parties establishing your merchant account and processing payments, unless otherwise stated.
Anovia has subsidiaries in the U.S.A. and Canada and so it may disclose your personal and corporate information to recipients in these regions. Anovia may notify you, by amending this Privacy Policy or otherwise, should Anovia disclose any personal information to any other jurisdiction. If Anovia notifies you of such disclosure, it will advise you of the country in which the overseas recipient is located.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Anovia uses cookies on its Site. Anovia may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on its Site. You can remove persistent cookies by following directions provided in your Internet browser’s technical information. In general, Anovia uses the information that is collected through the use of cookies on its Site to make the Site more useful to you and to tailor your experience with Anovia and its communications with you to meet your special interests and needs.
Some of the ways in which Anovia uses cookies may include the following:
If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited.
Some of Anovia’s business partners (e.g. advertisers) use cookies on the Site. Anovia has no access to, or control over, these cookies.
This Privacy Policy covers the use of cookies by this Site only and does not cover the use of cookies by any third party, whether or not affiliated with Anovia.
Anovia uses your personal information for essential communications, such as confirmation emails, accounts information, and critical service details. Anovia may also use this information for other purposes, including direct marketing. If at any time you wish not to receive such correspondence, you may request to be removed from any mailing lists by emailing Anovia at auinfo@anoviapayments.com.au.
Anovia uses third parties to provide the essential links between the merchants, the banks and itself in order to provide the Services. When you sign up for a Service, Anovia will share your merchant account details as necessary for the third party to provide that Service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Anovia does not share any information with third parties for any unknown or unrelated uses.
Anovia may employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that helps Anovia better manage content on the Site by informing it of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages. Anovia does not tie the information gathered by clear gifs to its customers’ personally identifiable information.
Anovia reserves the right to disclose your personal information as required or permitted by law (including Privacy Law) and when Anovia believes that disclosure is necessary to protect its rights and/or comply with a judicial proceeding, court order, or legal process.
Anovia may post customer testimonials on its Site which may contain personal information such as the customer’s name. Anovia will obtain your consent to use your personal information prior to posting the testimonial. If at any time you no longer wish to have any testimonial you have provided posted on the Site you may request for it to be removed by emailing Anovia at auinfo@anoviapayments.com.au.
There are many external links on the Site. The terms and conditions set out in this Privacy Policy only cover the Site.
The security of your personal information is important to Anovia. When you enter sensitive information on Anovia’s registration form or merchant application, Anovia encrypts that information using secure socket layer technology (SSL).
Anovia follows generally accepted industry standards to protect the personal information submitted to it, both during transmission and once the information is received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Anovia strives to use commercially acceptable means to protect your personal information, Anovia cannot guarantee its absolute security.
If you have any questions about security on the Site, you can email Anovia at auinfo@anoviapayments.com.au .
If your personally identifiable information changes, or if you no longer desire any Service, you may correct, update, delete or deactivate it by making the change on your Anovia account or by emailing Anovia’s customer support at ausupport@anoviapayments.com.au or by contacting Anovia by telephone or postal mail at the contact information listed below.
If you wish to lodge a complaint about Anovia’s handling of your personal information or Anovia’s compliance with this Privacy Policy or Privacy Law, you may lodge the complaint by emailing Anovia’s customer support at ausupport@anoviapayments.com.au or by contacting Anovia by telephone or postal mail at the contact information listed below.
Anovia will contact you to acknowledge your complaint as soon as possible after receiving your complaint. Anovia will investigate your complaint and provide you with a written response. If Anovia is unable to resolve your concern, you may request an independent person to investigate your complaint, such as the Privacy Commissioner.
If Anovia decides to change its privacy policy, Anovia will post those changes to this Privacy Policy, the homepage, and other places Anovia deems appropriate so that you are aware of what information Anovia collects, how Anovia uses the information, and under what circumstances, if any, Anovia discloses it. Anovia reserves the right to modify this Privacy Policy at any time, so please review it frequently. If Anovia makes material changes to this policy, Anovia will notify you here, by email, or by means of a notice on Anovia’s homepage.
If you have any questions about this Privacy Policy, please contact Anovia at:
Anovia Payments Pty Limited
Level 5, 90 Arthur Street
North Sydney, NSW 2060
AUSTRALIA
Email: auinfo@anoviapayments.com.au